Keeping a Product Received by Mistake
This question and answer were automatically translated using our trained AI and have not yet been reviewed by a qualified rabbi. Please treat this translation with caution.
go to original →
Question
When ordering products online, we mistakenly received a product that does not belong to us. We contacted customer service, and they asked us to keep it until the next order and remind them on the day of the order to collect the product. Since the product is large, takes up space, and is inconvenient, and the mistake is not ours, we asked them to collect it as soon as possible, but to no avail. Currently, we have no expectation of the next order. Are we required to keep their product despite it not being our mistake and the space it occupies? (We live in a small apartment, and it is significant) With thanks and blessings.
Answer
Hello,
You are not obligated to keep the item.
Therefore, you can inform the sellers that if they do not come to collect the item within a few days [one or two days, which is reasonable for them to send someone to collect it], you will remove the item from your home.