Cabinet that arrived different from the picture
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Question
A customer purchased a cabinet from us that she saw in a picture. To the best of my recollection, I explained to her that it was a different carpenter because the previous carpenter stopped producing. The method of production varies from carpenter to carpenter, and I didn't know to tell her it would be with a frame. When she received it, she complained about it and is not willing to keep it. The question is, are we required to replace the cabinet for her because of this? Are we obligated to replace the cabinet for her? This is a damage of thousands of shekels.
Answer
Hello
It is necessary to hear both sides.
However, according to the wording of the question, if you told her it would be different from the picture, you are obligated to replace it. Or reach an agreement with her.