A product that did not work and then broke
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Question
Shalom and blessings,
Today I bought a music player in a store, and afterwards it would not turn on. The player cost 270 shekels, and what happened is that I pressed the button too hard in order to turn it on, and it sank inside. The question is: does the seller have to give me a new player? Or can I reach a compromise with him that I will add another 100 shekels and they will give me a new one? What is the halachic ruling?
Answer
Shalom and blessings.
Ask the seller what exactly is included in the warranty.
The breakage is certainly not included, but since it does not turn on, it is possible that you are entitled to service.
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