Use of a Replaced Defective Product
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Question
I ordered a specific product on the TEMU website (a shopping site), and the product arrived defective. I sent them a message that the product arrived defective and that I want either a new product or a refund. In response, they told me that to receive a refund, the defective product must be returned to them via mail. I replied that I ordered a new product and am entitled to a new product, and I should not have to go to the post office to return the product, so I demanded either a refund or a new product (of course, without returning the defective product). A few hours passed, and the company refunded all the money to my bank account. The question is, am I now allowed to use the defective product?
Answer
Hello
You are permitted to use the defective product.