Paying for the results of negligence

Inadequate quality of goods

Question

I have a cellphone store, and it has happened a few times that I have mistakenly signed customers up for a more expensive plan than the one they requested, and only after some time did they realize this, and then I switched them to the cheaper plan. The reason I made this mistake is that I don't know English, and the plan names are in English. My question is, do I have to compensate them the money they lost because of me?

Answer

Dear …!
You must compensate the money that was overpaid due to being put on a wrong plan.

None

Comments

Have an additional question on this topic or need clarification? Leave your comment below. (Please note that the comment will not be published but will be sent directly to the answering Rabbi for review and a private response)

Please sign up or log in to submit your comment

Become our partners in supporting and spreading the Torah. Help us answer more questions faster and better.