Circumventing a Queue on the Phone
Question
I set up a call routing system for one of the largest companies here in Israel, and now I need to receive service from them. The problem is that they have queues of over an hour. Is it permitted for me to direct myself to customer service through line management, and that way they will answer my call immediately?
Answer
Greetings,
It is forbidden to bypass a queue, whether physical or on the phone, and this involves a prohibition of ona'ah (deception or fraud).
Source
Instruction of our teacher, Rabbi Amram Fried, SHLIT”A
Comments
Have an additional question on this topic or need clarification? Leave your comment below. (Please note that the comment will not be published but will be sent directly to the answering Rabbi for review and a private response)
Become our patrners in supporting and spreading the Torah
Help us answer more questions faster and better
Join the mission