Information Received on Shabbat

Benefitting from forbidden activities on Shabbos
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Question

Hello, My wife works in programming, and on the evening after Shabbat, she saw that on Friday night, the company's technical support sent a message. Some of the support team is located abroad, and she has no way of knowing who sent it. This is information she needs for work. What is the ruling?

Answer

Hello 

She is permitted to respond to them. 

This is a doubt in a Rabbinic prohibition. 

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