Double Order

Trade and consumption

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Question

I ordered a delivery and received it twice. I contacted them and was told they would arrange a delivery for the double order, but they never got back to me. Should I pursue them, or can I keep it, and if so, after how long?

Answer

Hello,

You do not need to pursue them, just notify them of the mistake.

Clearly, you are not required to keep the additional product for them for an extended period, and they should come to collect it within a reasonable time. You can inform them that if they do not come within a reasonable number of days, you will not keep it for them, and then you can take it.

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