Payment for Vision Test
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Question
Hello, I ordered lenses at an optical store and paid in advance. Later, they contacted me and said that my lenses could only be ordered from a more expensive company and that I would need to pay extra. I want to cancel the order, but they refuse to refund the money I paid for the test, even though I did not receive the results. (Those who order pay only half the test fee but do not receive the test results.) The question is, do they have the right to demand additional payment from me without allowing me to cancel the entire transaction? I would appreciate Rabbi Fried's response.
Answer
Hello,
It is necessary to hear both sides,
but in principle, you should not have to pay for the test.
Because they were the ones who backed out of the deal.