Forgiveness for Damage in a Store

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Question

Hello, A person entered a store and accidentally dropped a product, causing damage that reduces its value. Is it sufficient to offer the seller to pay for the damage caused? Sometimes the seller himself is young and does not know the Halacha, and may on his own accord absolve the one who caused the damage, even though the business owner would want payment. Should one always ask to speak with the business owner in such a situation?

Answer

Hello 

The seller is the agent of the store owner, and generally has the authority to forgive small matters that occur in the business. 

Moreover, in a large business, the owner is not interested in dealing with such minor details and prefers that people address the staff on site.

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